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Policies, as usual.

In our attempt to make all transactions go as smoothly as possible, we’ve written up a few things to help us help you.

retail.

  1. Orders ship within 5 business days via USPS and a tracking number will be sent to the email address you provided.
  2. We ship Monday–Friday from our studio in Pittsburgh, Pennsylvania. Allow up to a week to reach the west coast, and 3–4 weeks for international orders.
  3. We do not accept returns. However, if your item has been damaged we will gladly replace it. If the tracking shows it has been delivered but you have not received it we will replace it but ask that you pay the cost for re-shipping.

 

for our wholesale buyers:

  1. Initial orders must meet a minimum of $150, followed by a minimum reorder of $75.
  2. The minimum quantity for greeting cards is 6 per style. The only exception to that rule are our customizable city cards (items #575 – #578). We ask for 12 quantity minimum on the “loves” and “misses” versions. Holiday versions of those cards have a minimum of 36 for singles and 6 for boxed sets. For napkins, mugs, magnetic lists, note pads, notebooks, magnets, and boxed sets the minimum is 4. For pouches, the minimum is 3.
  3. Payment on ship date is required for first time orders. If we don’t have your credit card information on file, we’ll call on ship date for it. We can also email your invoice to you to be paid. Net 30 terms will be extended to accounts in good standing.
  4. Your order will ship within 5–7 business days via UPS ground. Your tracking information and your invoice will be sent to the email address you provided once your order has shipped.
  5. Please call within 24 hours of receiving your order if there is a problem. We will happily fix any mistakes caused on our end but we do not offer refunds or exchanges for damaged or unsold goods once they’ve safely arrived at their final destination.

 

custom printing & design.

  1. Please go here to receive your online instant quote. If you decide to move forward, we will contact you soon after to discuss the details.
  2. A 50% deposit is required, followed by a final payment once completed.
  3. Your order will ship or be available for pickup 3 weeks after the day we receive your final artwork and deposit. If we’re providing the design, your order will be ready 3 weeks after the day you approve your proof and place your deposit.
  4. A rush fee, if available, is 30% of the total if your job is needed within 10 days. If needed sooner, please contact us for an updated rush quote.